Technical Support & Data Security

1. What should I do if I encounter a technical issue during my investment? We have a dedicated support team. You can write to support@tuintichat.com, and you will receive a response in less than 24 hours.
2. How do you protect my personal information? We use military-grade encryption and comply with U.S. data privacy regulations (such as GDPR and CCPA standards).
3. Does Tuintichat share my data with third parties? No. Your personal data is strictly confidential and is only used for the legal management of your shares.
4. Can I change the name of the share owner after the purchase? Yes, but it requires a legal validation process and a certificate update managed by our support team.
5. What happens if I forget my password to the investor panel? You can easily reset it via your registered email using the “Forgot my password” option.
6. Does the platform offer Two-Factor Authentication (2FA)? Yes, we strongly recommend activating 2FA to add an extra layer of security to your investor account.
7. Can I see the history of all my share purchases? Yes, in the “My Investments” section of your profile, you will find a detailed history with dates, amounts, and payment methods.
8. Is the App available for both iOS and Android? Correct! You can manage your profile and investments from any mobile device.
9. How do I report suspicious activity on my account? You should immediately contact our security center through the App or via email.
10. Is it necessary to have the App to be a shareholder? It is recommended for receiving real-time notifications, but you can also manage everything through our web platform.
11. Are my bank details stored on your servers? No. For your security, payment information is processed through encrypted gateways (like PayPal or Stripe) and is never stored by us.
12. What happens to my shares if I lose my mobile phone? Your shares are safe. You simply need to log in from a new device and, for security, we recommend resetting your password.
13. Is the Tuintichat website protected against cyberattacks? Yes, we use advanced firewalls and continuous monitoring systems to prevent unauthorized access.
14. Can I set up biometric login (Fingerprint/FaceID)? Yes, if your device supports it, you can enable these features within the App settings for faster and more secure access.
15. Does Tuintichat conduct security audits? Yes, we perform regular audits to ensure our systems and our users’ data remain protected.
16. How can I verify that the email I received is officially from Tuintichat? Official emails will always come from the @tuintichat.com domain. We will never ask for your password via email.
17. Is there a phone number for technical support? Currently, we prioritize our ticket system via email to provide organized and documented assistance to all global investors.
18. Can I download my tax invoices from the platform? Yes, all purchase receipts are available for download in your account’s billing section.
19. What is the “Investor Panel”? It is a private area within Tuintichat where you can view your certificates, the current value of your shares, and company updates.
20. Is my data backed up? Yes, we maintain encrypted daily backups to ensure no information is lost in the event of a system failure.